As an Administrator, you will be able to update your or someone else in your fleet’s password. For Security Reasons, we don’t expose the previous password. If forgotten, it has to be reset in order to access the account. Users who forgot their passwords have the ability to reset their own passwords on the login screen to the mobile app or web portal by clicking “Forgot Password?”. As a backup, we give administrators the ability to reset passwords, too. Here are the steps on how:
1. Log into the Web Portal to your Admin account. Navigate to the Users tab along the left hand side.
2. The Users tab shows you all active users in your fleet, including Members (drivers), Managers, and Admins by default. Click the name of the user you’d like to reset the password for.
3. In the panel that pops up on the right hand side, click the button with the 3 dots (next to Deactivate/Activate button), then click Reset Password from the dropdown.
4. Once you see the Reset Password popup, type the User’s new password (Note: the new password must be at least 6 characters long), then press SAVE for the changes to take effect.
Comments
0 comments
Article is closed for comments.