Frequently asked questions by FedEx drivers

Q: How do I use the Vector Mobile app for FedEx?

A: If you are a TSP (Transportation Service Provider) driver, then watch the video tutorials here: https://www.withvector.com/fedex/tsp

If you are a PT (Purchased Transportation) driver*, then watch the video tutorials here: https://www.withvector.com/fedex/purchased 

*You are a PT driver if it does not say FedEx Ground under your name and phone/email on the Vector Mobile app. 

Q: How can I change the company on my Vector account?

A: If you need to update the company on your profile, please email support@withvector.com with the new company code/company name and the phone number or email address associated with your Vector account.

Q: How can I delete old trips and check-ins?

A: The old loads and trips are there as a historical reference, and thus cannot be removed. However, these are not being stored on your phone, they are stored on our cloud server, which means it is not taking up space on your device. As new trips & check-in's are completed, the old ones will get pushed down the list. 

Q: How do I turn on notifications for the Vector Mobile app? 

A: Please see our Turn on Push Notifications help center article. 

Q: How can I communicate with the FedEx Linehaul Coordinator on the Vector Mobile app? 

A: Please see our Leave a Comment help center article. 

Q: I'm a team driver. How can I share a trip with my co-driver?

A: Please see our Share a Document in the Vector App help center article.

Q: How do I reset my password?

A: Please see our Reset Password in the Vector App help center article.

Any additional questions? Please email us at support@withvector.com or call us at 855-442-5623.